[vc_row][vc_column][vc_column_text]BOOKINGS 

We can only accept reservations made through our website booking forms and email correspondence. A reservation will be deemed confirmed only after we explicitly confirm it after all details have been clarified via email correspondence. We cannot accept reservations made via telephone, social media or other forms. Even if a request is made under different form it will have to be confirmed by email correspondence in order to be valid.

CONFIRMATIONS

We don’t issue any special confirmation vouchers. Our entire email history correspondence is the evidence of the specific terms and conditions of your particular reservation as it entails all information discussed and agreed upon.

Depending on our expected availability due to the season or type of accommodation requested, a deposit may be required to obtain a confirmed reservation. We will notify you if a deposit would be necessary. If we do so, please read the cancellation policy before making a reservation request.

RATES

Rates of Rooms, Programs and other services as well as Promotional offers and Discounts are valid as published on our website and may change from time to time without prior notice. However rates and discounts for confirmed reservations will be retained as they have been agreed in our final confirmation email.

Rates are inclusive of all taxes and service charges.

OCCUPANCY

Maximum of two persons per room is allowed. No outside guests are permitted inside the guest rooms without prior approval from management.

DEPOSITS AND PAYMENTS

All programs have to be paid in full before the commencement of the respective booked program. We can only receive payment of deposits via direct bank transfer. Make sure that you send a copy of your confirmed payment via email, so we can trace your payment.

Payment of Programs to secure your booking

– 20% is required to secure your booking. This is non-refundable.

– Another 30% is due 3 months prior to check in after which it is non-refundable.

– The final 50% is due 2 months before check in date and is also non-refundable.

If you decide to cut your program short, there are no refunds. However you may wish to continue staying in the accommodation for the remaining days of your booked program, and to utilise the retreat services that were included in your program (ie. yoga, steam, health devices etc…)

There are a range of products and services that are included as a part of the detox packages including (colonics, shakes, herbs, supplements, yoga classes, massage and other parts of the detox package) These can only be used during the specified period in which the detox program was originally booked. They can not be used as credit or transferred to be used at a later date after a detox program has finished or to anyone else. Also the guest is free to use as much or little of them as they feel comfortable with. However note that we can not deduct or modify the program rate if they choose not to use any of these products or services.

We reserve the right to cancel the retreats if there are insufficient numbers or other circumstances occur which necessitate cancellation (ie lockdown or other unacceptable risks). In this event a full refund will be given. This occurs very rarely.

CHECK IN – CHECK OUT

Check in time is 15:00 and check out 12:00 noon.

For late arrivals after 20:00 please notify us in advance. On early departures, settlement of bills has to be completed on the previous day before 16:00

HOTEL POLICIES

Smoking

We have a strict non-smoking policy, which includes the rooms, the balconies, and all other public places within the compound of the resort. It is imperative that you respect the right of other guests to not be subjected to smoking. If you need to smoke please ask our staff to show you the designated areas where it is allowed without disturbing other guests. Primarily it is fine to smoke at the open air parking lot.

Guest Belongings

We humbly suggest that all guests keep their belongings safe. We will not be held responsible for any stolen or lost items.

Noise

No loud noises caused by talking, music, movies or any other source are allowed between 21:00 and 09:00  inside or outside your room within the retreat grounds.

Disturbance

It is important that you remain focused on your detox program, which is the reason you have come here, while also respecting the rights of others to do so. Therefore it is absolutely imperative that you refrain from any stirring conversations with other guests over issues that may disturb you. You may take these issues privately with the management but not discussing them in an inflammatory way with other guests. Remember that it is your right to have your own experience but you have no right to impose that experience on others in order to confirm your righteousness. Failure to do so, will be considered an important breach of our policy and may result at the management’s decision to cancel your booking and terminate your stay at the retreat immediately.

Abusive Behaviour

We have a strict policy regarding any abusive behaviour directed towards our staff. We do not tolerate it under any circumstances, either online or in person. In the event of such behaviour the guest booking will be terminated immediately and the guest will be asked to leave the premises with no refund or compensation.

Contraindications

Taking certain pharmaceutical drugs, laxative based teas/supplements are strictly contraindicated during a fasting detox. Under no circumstances can any guest under our care partake in them. Furthermore management reserves the right to stop the program of the guest if they are found partaking in them. If there is any doubt in regards to these treatments or supplements, please discuss with the retreat managers. Alternatively guests are encouraged to do them before or after their program.

Following the schedule

Please follow the schedule of your detox program and take the recommended number of supplements/colonics etc at the recommended times. Please note this schedule is a culmination of 25+ years of experience in detox industry and is designed to facilitate a smooth and comfortable detox program. If guests choose to deviate or modify the schedule by removing or adding certain elements or services, we will not be held responsible for any complications as a result of this. In situations where a guest chooses to seek external medical care, treatments and/or recommendations while on the detox, we will not be financially responsible for the cost and/or effects it may incur, nor any refunds/reimbursements resulting from the guest deciding to stop the detox.

Hotel Resort Property

If any items in the guest rooms go missing during a stay, guests will be charged the amount it costs to replace these item/s. This includes missing/damaged remotes, bedding, towels, fixtures, furniture, lights, mirrors, etc. We are a small family-run business and have created a space to be enjoyed and respected. As we will do our best to serve you, please return the courtesy.

SPECIAL REQUESTS

Please notify us of any medical or health condition you may have that we should know about or may be pertinent to the detox program you are booking. We will advise you accordingly or request additional information from you before your reservation is confirmed.

Please note we can not provide personal one on one assistance with colonics on a regular basis throughout the detox program. Please do not request this service as we are unable to offer this.

PRIVACY

Any personal information received will only be used exclusively to make your reservation and successfully complete your detox program. We will not sell or redistribute your personal or financial details information to anyone neither directly nor through third party. We take your privacy seriously and guarantee that your privacy is protected.

Through our privacy policy the use of your personal information is subjected to confidential legal privileges.

POLICY MODIFICATIONS 

We may update our policies from time to time without prior notice. Always check our latest version posted on our website. Please see our Privacy Policy here[/vc_column_text][/vc_column][/vc_row]