Terms and conditions
DEPOSITS
If a deposit is required in order to confirm a reservation, you’ll be notified before final confirmation. The amount varies depending on the program/room booked. We can only receive payment of deposits via direct bank transfer, Wise or Payment through debit or credit card via our website.
Direct bank transfers needs to be sent only in Thai Baht. The amount we credit you with is the amount received, not what you send in your own currency. Therefore ensure to instruct your bank to send the funds in Thai Baht net of all wire transfer fees. Please send a scan of your transfer by email, so we can trace your payment. Allow a few working days for clearance of the funds on our side. Wise payments will have to be sent only in Thai Baht and the amount we credit you with would be the amount received, not what you sent in your own currency. Therefore ensure that you send the funds in Thai Baht net of all transfer fees. Make sure that you send a copy of your confirmed transfer payment via email, so we can trace your payment.
Refunds of Deposit
– Until 30 days from the booked arrival date, refund will be 100% of payment made minus all our banking or credit card charges. Note: we will refund the exact amount of Thai Baht we have received minus the charges of transferring back that amount exclude the credit card processing fees.
– Until 10 days from the booked arrival date, refund will be 50% of payment made –minus the banking or credit card charges.
– Less than 10 days from the booked arrival date, there would be no refund.
Allow 4-6 weeks for the processing of the refund until the amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank.
Remember that most likely you won’t be asked for a deposit unless we face a full occupancy or you request a deluxe or suite room that is of limited supply. So if we do request it, this means that we’ll potentially face a serious loss from a possible cancellation, and we want to ascertain that you will commit to your reservation before you make it.
Last updated Jan 27, 2023 H.E.A.L International Foundation NV Samoa (“us”, “we”, or “our”) operates the Health Oasis Resort website (the “Service”).
This page informs you of our terms and conditions and policies regarding deposits for our detox programs
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